T-Mobile promised users who bought certain mobile plans that it would never raise their prices for as long as they lived—but then raised their prices this year. So it’s no surprise that 2,000 T-Mobile customers complained to the government about a price hike on plans that were advertised as having a lifetime price lock.
“I am still alive and T-Mobile is increasing the price for service by $5 per line. How is this a lifetime price lock?” one customer in Connecticut asked the Federal Communications Commission in a complaint that we obtained through a public records request.
“I am not dead yet,” a customer in New York wrote bluntly, saying they had bought a plan with a “guarantee for life.”